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JSM - Required Field on Approval

scott_boisvert Community Leader Apr 26, 2021

Using JSM 4.16 on Data Center, looking for a way to have the approver provide an answer to a required field on approval. Is there a way to have a pop-up screen on approval requiring the field (via ScripRunner Behaviours maybe) and a comment?

2 answers

0 votes
Ravi Sagar Community Leader Apr 26, 2021

Hi @scott_boisvert 

You can use a screen with that field and use it as a transition screen on the approval transition and use a workflow validator (Script Validator if you have ScriptRunner) to check for the required field.

I hope it helps.


scott_boisvert Community Leader Apr 28, 2021

@Ravi Sagar Tried adding the transition screen. It doesn't display in the portal though. 

0 votes
Daniel Ebers Community Leader May 03, 2021

Hi @scott_boisvert

did you make sure to display the transition screen in the portal by checking the option "Show transition on the customer portal."?

It is better explained on this page:

Some discussion around this, especially when debug is needed, I found here:

Please do let us know what you have found out.


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