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JSM - Required Field on Approval

scott_boisvert Community Leader Apr 26, 2021

Using JSM 4.16 on Data Center, looking for a way to have the approver provide an answer to a required field on approval. Is there a way to have a pop-up screen on approval requiring the field (via ScripRunner Behaviours maybe) and a comment?

2 answers

0 votes
Daniel Ebers Community Leader May 03, 2021

Hi @scott_boisvert

did you make sure to display the transition screen in the portal by checking the option "Show transition on the customer portal."?

It is better explained on this page: https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-portal-939926277.html

Some discussion around this, especially when debug is needed, I found here:
https://community.atlassian.com/t5/Jira-questions/Show-transition-on-the-customer-portal-option-not-visible-on/qaq-p/643221

Please do let us know what you have found out.

Regards,
Daniel

scott_boisvert Community Leader May 07, 2021

Hi @Daniel Ebers ,

So I can see the transition on the portal, what I can't do is get a field to display on the comment screen that pops up. I have requirement for reporter/participant to answer 1 or 2 questions before closing.

0 votes

Hi @scott_boisvert 

You can use a screen with that field and use it as a transition screen on the approval transition and use a workflow validator (Script Validator if you have ScriptRunner) to check for the required field.

I hope it helps.

Ravi 

scott_boisvert Community Leader Apr 28, 2021

@Ravi Sagar _Sparxsys_ Tried adding the transition screen. It doesn't display in the portal though. 

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