Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSM - Required Field on Approval

scott_boisvert Community Leader Apr 26, 2021

Using JSM 4.16 on Data Center, looking for a way to have the approver provide an answer to a required field on approval. Is there a way to have a pop-up screen on approval requiring the field (via ScripRunner Behaviours maybe) and a comment?

2 answers

0 votes
Daniel Ebers Community Leader May 03, 2021

Hi @scott_boisvert

did you make sure to display the transition screen in the portal by checking the option "Show transition on the customer portal."?

It is better explained on this page:

Some discussion around this, especially when debug is needed, I found here:

Please do let us know what you have found out.


scott_boisvert Community Leader May 07, 2021

Hi @Daniel Ebers ,

So I can see the transition on the portal, what I can't do is get a field to display on the comment screen that pops up. I have requirement for reporter/participant to answer 1 or 2 questions before closing.

0 votes

Hi @scott_boisvert 

You can use a screen with that field and use it as a transition screen on the approval transition and use a workflow validator (Script Validator if you have ScriptRunner) to check for the required field.

I hope it helps.


scott_boisvert Community Leader Apr 28, 2021

@Ravi Sagar _Sparxsys_ Tried adding the transition screen. It doesn't display in the portal though. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,599 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you