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JSM Portal locks up after a few minutes when submitting tickets

Rahini Balamurugan
Rahini Balamurugan December 6, 2021

There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everything they entered because the UI locks up and they have to restart the whole process.

This behaviour happens in Version 15.1 (15612.2.9.1.30, 15612) of Safari on Mac. It also happened in recent previous versions and has been happening for maybe several month, so perhaps one of the recent upgrades introduced it.

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Jack Brickey
Jack Brickey
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December 6, 2021

This seems like a browser interop issue. Have you tried other browsers to verify this theory?

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Rahini Balamurugan
Rahini Balamurugan December 6, 2021

Hi @Jack Brickey ,
This doesn't happen in firefox or chrome. Only happens in Safari.

 

~Rahini

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Rahini Balamurugan
Rahini Balamurugan December 12, 2021

Hi @Jack Brickey 
Kindly look at this. 

 

Thanks,

Rahini

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