That suggests there may be a hidden character in the "normal" name, or that urgency does not exist for this project. When you enter the query, are you letting it do the type-ahead? "Urgency = N" should prompt you with the "normal" value in whatever format Jira wants to put it in.
That is really odd, I assume that if you use the mouse to click on "Normal", it auto-completes the query in the search box? And then tells you it is still wrong? Do the other values work if you select one of them?
I have actually managed to replicate this by adding a non-printing character to the name "Normal" (I.e. I renamed it to Nor¬mal but with the ¬ being an ascii break code - it shows Normal everywhere, but breaks the search lookup) but that's pretty obscure and you'd almost certainly have to do it deliberately - ascii codes have to be entered with key combinations or copying from other places)
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