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JSM Next-GEn | Transferring automation legacy to new automation

Hi Community,


how can I transfer my 1 legacy automation to new automation?jj ss.JPG

1 answer

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Answer accepted
Alexis Robert Community Leader Feb 25, 2021

Hi @Rodriguez, Jhon Ronald , 


I think this rule should do the same are your legacy rule : 


Screenshot 2021-02-25 at 14.06.16.png


Let me know if this helps, 



Thanks pal. Will try this 1st to my test env

Alexis Robert Community Leader Feb 26, 2021

Hi @Rodriguez, Jhon Ronald , 


I think you're just missing something on the Trigger step : as shown on your screenshot, you can check the box at the bottom where it says "Run a JQL ...".

You will have to provide the following JQL :

status = "Waiting for customer"

Thanks. it's now working

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