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JSM KB lists articles based on the Summary field, is it possible to configure the KB to use addition Edited

I have a Jira service management project with a KN configured and it works fine. By default it seems to find articles which are associated with the words in the summary line of the ticket. Is it possible to configure additional fields for the knowledge base to base his results from? Like description?

1 answer

0 votes

Hello Scott,

Thank you for reaching out to Atlassian Community!

When a customer is creating a ticket in the portal, the suggested articles will only appear when they are filling the summary. Currently, it’s not possible to show articles while they add a description or select a value for other custom fields.

There is a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica

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