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JSM Automation : Set the request type as the component

Looking to set the request type as the component when the issue transitions into resolve status. 

Would anyone have ideas  or similar automation rule already setup 

1 answer

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Alexis Robert Community Leader Jan 21, 2021

Hi @Michael , 


at the moment this is not possible, however there is an open request to fix this :

Looks like it was updated very recently, so a fix might be around the corner :)


The workaround at the moment is to use the Legacy Automation for this type of need.


Let me know if this helps, 



Thanks for the update @Alexis Robert . I will give it a go in the Legacy Automation and keep an eye on the AUT-1750 

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