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JSD duplicate customer account creation

I have Jira Software and JSD running on the same instance with SSO.
Noticed that when a internal customer uses the Customer portal I get 2 accounts (one with the email address and other with the users id). Maybe an agent invited the user in advance, but the problem is that one user should not have 2 accounts set.

Any idea how to avoid this?

1 answer

Hi Pedro.


Which SSO solution are you based on, and is your SSO solution configured to create users on first login? Could it be that the SSO mechanism check for existing users based on the wrong user key attribute and that duplicate customer records are created at SSO logins?



Jon Espen

Kantega SSO

Hi Jon,

It uses SSO with our LDAP. This works fine with Jira Software .

Now with JSD, we can use it with external customer that don't have AD user. These cases I guess it's expected that Jira creates a new user based on email address.

But for internal users who have userid, when they access customer portal I would expect the system to check the email and see if it has a userid.

Looks like it create an account based on email and again based on userid

Can this be any setting that I'm missing?

Hello Pedro,

could you solve this issue? I am facing the same problem right now :-(

Hello Jörg,
Unfortunately not solved yet.
Seems that JSD still have a lot to improve...

Hello Pedro,

Have you had any luck on finding the solution for this problem?

Hi, the only solution was with internal development:

When a mail is received, this app will search for the mail in our LDAP. If it exists will create the user with the corresponding userid. If not will create the the external mail.

This was included in  our SSO app

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