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If attachments added via agent portal contained letter Ё in file name customer can't download attachment via customer portal.
But if the same attachment add via client portal there is no problem wint this attachment

 

 

 

Снимок экрана 2021-03-23 в 12.29.01.png

1 answer

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Dirk Ronsmans Community Leader Mar 23, 2021

Hey @Николай Клименко ,

I suggest for these type of technical bugs that you open a support ticket with Atlassian directly.

That can be done at htts://support.atlassian.com/contact

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