I am experiencing following issue on JSD Server:
Does anyone have an idea what might be?
I see this issue with more tickets
Does the request have a link to another issue in the comments? It might be due to this bug (it seems your Jira SD version is not mentioned, but neither mentioned in the "fixed" version list): https://jira.atlassian.com/browse/JSDSERVER-6606?error=login_required&error_description=Login+required&state=59e903e6-9876-465f-b78c-6d275bcb52dd
Thank you for fast reaction.
This Customer User has more than one Issue reported (~20). Most of the Issues can be opened/viewed via Portal login (as Customer User), but few ends up with "No requests were found" message.
They all belong to one ServiceDesk Project and at this moment only one Request Type exists.
I have checked randomly few of the Issues created by this User and they all have Request Type defined.
You said: "Most of the Issues can be opened/viewed via Portal login (as Customer User)". Can you please find an issue which, is not shown in customer portal, is reported by customer?
If request is shared via organization, please check the organization field in issue and membership of a user.
*edit: CS-5209 is a closed issue. Don't forget to switch the filter to see this closed request on portal.
To explain better what I meant:
I have checked these 5 Issues and they all have Request Type Defined.
The organization filed is set as well and I double-checked the User is part of that Organization.
I have also tried to remove the Organization and Request type, set them back, but I got the same result.
I appreciate your suggestions, if I can provide ay additonal info, just let me know.
You opened my eyes. I did check in Permission Helper and indeed, the User has no permission to "Browse Projects".
Checking further I searched in list "Service Desk Customers" and this User is not in the list.
Now the confusing part, why is this User able to open some tickets and not all? They are all shared within same Organization and under same Request Type.
Also, if via me (Admin) or via Agent or via Portal User is created and than added to the Organization in the JSD Servicedesk project, should that User not become automagically :) a Service Desk Customer?
The issue is still present. To summarize:
I see this with few of the Issues from the Customer/Organizaiton, not all
The Incident Type is correct and assigne, including Organizaiton is correct.
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