Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSD Customer Portal Utilization

Hello, 

 

Is there a way to report on site visits or unique user logins on the JSD customer portal? We're getting ready to do a round of corporate training with our end users so we would like to get a benchmark now and compare it to our utilization over the next few months. 

1 answer

1 accepted

0 votes
Answer accepted

Hi @Daniel Hauman 

In short, there is no simple way to report on unique logins or site visits. 

However if you are a Jira Administrator, you will be able to see in a rough and tumble way when a customer last logged in by visiting the page Administration - Jira Service Desk and looking at the column Last Active. 

What will your Customer Portal be used for?

  1. Knowledge Base or
  2. Customers Raising Requests? 

If 1, you can click into Knowledge Base from Jira Service Desk project and look at the views column against each of your knowledge base posts to get an idea how many people are viewing the posts. 

If 2 you'll know who you've invited to the customer portal and you'll see how many requests are being logged? per day, week or month. At present you would be at Zero. 

 

-Mike

Hey Mike sorry for the delay, 2020 was..... interesting. 

To answer your questions, we're using it for both KB as well as customer requests. Thanks again! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

271 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you