JS/JSM question around Priority

[Anthony Wilson]

Hello,

This seem a relatively simple question, but I cant find a solution, perhaps there isn’t one. 

Issue:

Is there away to display the description alongside the priority in the picklist., in a request type?  Why am I asking, its about improving the customer readability 'tis all. 

Example:

Example:   High            Serous problem that could block progress

                 Medium      Hs a potential to affect progress

Anthony

[Rilwan Ahmed · Accepted solution]

Hi @Anthony Wilson ,

You can add it them in your request type field descriptions

i.e. Go to JSM project settings --> Request type --> Click on the category and then on the Request type where you need this info to be displayed. 

Then on the Request form section, click on the Priority field and you get description section

You can use styling as described in https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/ for the request form field description

This is how my form looks after adding description

[Anthony Wilson]

Thanks for such a quick response, Rilwan.

Though I might need to explain myself better.

Go to JSM Project Setting à Select Issues à then select Priorities, under Issue Feature.  See below screen grab.

What I am trying to achieve is when the Customer chooses a priority (request type) it will show the corresponding description. At the moment, it shows Highest, High Medium etc, with no corresponding description. It leaves the customer guessing the definition.

Hope this helps.

Anthony

[Rilwan Ahmed]

Hi @Anthony Wilson 

Description what you showed will not by default display for request type forms. You need to add them manually for each request forms

[Joseph Chung Yin · Accepted solution]

@Anthony Wilson -

I agreed with what @Rilwan Ahmed stated by adding description into your Request Type configuration for the field(s) in question.  Here are few other links that you can refer to for the setup -

• https://blog.isostech.com/atlassian/enhancing-the-help-text-in-jsd-jira-service-desk
• https://digitaltools.phe.org.uk/confluence/display/JIRA/Adding+and+editing+Jira+Service+Desk+%28JSD%29+portal+help+text
• https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=lists

Hope this also helps you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Anthony Wilson]

Thank you all :)