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This seem a relatively simple question, but I cant find a solution, perhaps there isn’t one.
Is there away to display the description alongside the priority in the picklist., in a request type? Why am I asking, its about improving the customer readability 'tis all.
Example: High Serous problem that could block progress
Medium Hs a potential to affect progress
Hi @Anthony Wilson ,
You can add it them in your request type field descriptions
i.e. Go to JSM project settings --> Request type --> Click on the category and then on the Request type where you need this info to be displayed.
Then on the Request form section, click on the Priority field and you get description section
You can use styling as described in https://support.atlassian.com/confluence-cloud/docs/insert-confluence-wiki-markup/ for the request form field description
This is how my form looks after adding description
Thanks for such a quick response, Rilwan.
Though I might need to explain myself better.
Go to JSM Project Setting à Select Issues à then select Priorities, under Issue Feature. See below screen grab.
What I am trying to achieve is when the Customer chooses a priority (request type) it will show the corresponding description. At the moment, it shows Highest, High Medium etc, with no corresponding description. It leaves the customer guessing the definition.
Hope this helps.
I agreed with what @Rilwan Ahmed stated by adding description into your Request Type configuration for the field(s) in question. Here are few other links that you can refer to for the setup -
Hope this also helps you.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team