Hi admins. There is a small question. There is a problem with queue sorting.
In the queue, I need to see all the tickets (queue A), but 1 user has a different queue (queue B), and in the sorting properties I wrote to exclude him from queue A. But now tickets that are not assigned to agents are not displayed in this queue A ...
What can you recommend? Create a separate queue or you can somehow do it in the same queue.
I am attaching a sample request.
Thank you in advance
status in (Escalated, "Forwarded to 24/7", "Forwarded to Analytics", "Forwarded to CRT", "Forwarded to Routing team", "In Progress", Opened, "Waiting for customer", "Waiting for provider", "Waiting for vendor") AND resolution = Unresolved AND assignee != 5eac91c1a4c57d0b8bec2860 ORDER BY created DESC, cf DESC
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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