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JQL query for older tickets to 1 single ticket

xandrico February 15, 2024

hello,

Im trying to make a recurring ticket, problem is that when i use a rule with the following 

Trigger: When: scheduled - first monday of every 3rd month at 9:00 AM
IF: any match - reqeust type equals, Status is one of: Done, Assignee is
Then: create issue with a request type

It then creates multiple tickets from all the tickets that have the same status or fields.

I want to create a single new ticket once the older one gets the status "done"
Is there a query or specifiek way to make it do this?

1 answer

0 votes
Tansu Akdeniz
Community Leader
Community Leader
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February 15, 2024

Hi,

In Scheduled trigger, there is a checkbox which is "Run a JQL search and execute actions for each issue in the query.". You can uncheck this one and add  "Related issues condition" (JQL issues) to check if result is present or not.

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