Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JQL for "Resolved with an article" flag

We need more granular reporting about whether or not KB articles are being used by our agents to resolve issues. There is the general, out of the box project report "requests resolved" (too high level). Is there JQL that I can use to create custom filters. There must be some back end flag that allows the out-of-the-box report to work, so I'm wondering if there is field name/operator or something that I can use myself. 

Something to the effect of "show me all requests that have been resolved with an article" and then I can add the columns I want, like Component and be able to then compare our KB effectiveness by component to find out information like "30% of Component A issues are resolved with an article, where as 5% of component B issues are resolved with an article"

1 answer

0 votes


There is not a way to query for this in the JQL. I'm not sure you can drill  into these anymore than you can with the built in reports.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you