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JQL for Automation rule, comment on tickets that do not have a comment within x amount of days

Sierra Rising Star Sep 01, 2022

Hoping to create an automation rule that comments on tickets that haven't had any comments on them in x amount of days. 

Web capture_1-9-2022_132031_sentrilock.atlassian.net.jpeg

What I have so far:

"Request Type" = "Report Customer System Issue (SL)" AND status = "Root Cause Undetermined" AND 

 

 

 

1 answer

1 accepted

4 votes
Answer accepted
Mikael Sandberg Community Leader Sep 01, 2022

What you are looking for is something similar to the "Resolve issues due to inactivity" automation that you can find in the library. Your query would look something like this:

"Request Type" = "Report Customer System Issue (SL)" AND status = "Root Cause Undetermined" AND updated < -5d

That would trigger the automation to trigger on issues that have not been updated in the past 5 days. 

Sierra Rising Star Sep 01, 2022

Thank you @Mikael Sandberg 

Like Mikael Sandberg likes this

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