I have 8 servicedesk projects. 7 of those projects go directly to the raise a request page when you select them from the home page.
one project shows a page with one confluence link and the button "Need to raise a request? Contact us"
I have checked the project settings but I can not find a difference that would result in this project have this extra page.
All project started as classic servicedesk projects and are company managed.
So when you look at the breadcrumbs line at the top. for 7 projects I have:
our support name / product support page
for 1 project I have
our support name / product support page / Raise a request
and so the customer needs to go throug a useless page to get to the request.
Hello @Jurgen Putman
This could be due to the Portal Group still present for the portal. Please check at the following location:
Project settings --> Portal settings --> Portal groups
Remove if any groups are available.
Kindly accept the answer if this helps resolve the query.
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