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JIRA servicedesk customer portal showing additional page "Raise a request"

I have 8 servicedesk projects. 7 of those projects go directly to the raise a request page when you select them from the home page.

one project shows a page with one confluence link and the button "Need to raise a request? Contact us"

I have checked the project settings but I can not find a difference that would result in this project have this extra page.

All project started as classic servicedesk projects and are company managed.


So when you look at the breadcrumbs line at the top. for 7 projects I have:

our support name / product support page

for 1 project I have

our support name / product support page / Raise a request

and so the customer needs to go throug a useless page to get to the request.

1 answer

0 votes
Gaurav Community Leader Nov 16, 2021

Hello @Jurgen Putman 

This could be due to the Portal Group still present for the portal. Please check at the following location:

Project settings --> Portal settings --> Portal groups

Remove if any groups are available.

Kindly accept the answer if this helps resolve the query.


One portal group is present. but that one is needed to show the requests in the portal.

and this is similar to the other projects. all have one portal group.

And all those projects do not have the extra page.

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