Hi I met a problem about JIRA feature ‘Notifications’， hope you can help me. I configured the notifications in a TEST-project, but I cannot got email no matter where I configure the mail in Group/Single Email Address/Sigle User. I found that the mail 'firstname.lastname@example.org' didn't send mail to those email address. Only the reporter / project leader can get the notificeation emails. It's strange. Can you help me？
Bear in mind that if the system is configured to send email to a set of people, and one person in the set gets the email and another does not, then the problem is not with Jira. It is sending the emails to everyone in that set (except maybe the person who triggered it, if they have "email me on my own changes" turned off).
If a set of people should get an email, then if any of them get the mail, the people who do not have an email system problem, not a Jira one.
And, I didn't change the setting as 'User Custom Field Value (Request participants)' before, but I still can get the email when I add the user to 'Request participants', This confused me.
I just want to send the notification email to a group whom the user in this group was not added to 'Request participants'.
Yes, that means email is being sent and received.
I think we could do with a view of the rule(s) that say your "same email" should be notified (similar to your screenshot for roseceshi - but two copies - one when they're not getting email and one when they are)
However, there's one other thing to check - can the user see the issue when they are not a participant?
@Nic Brough _Adaptavist_ I have some questions. If I add some users to their organization, such as 'test-team', all users in this organization can get an email when the issue creator or other commented? right?
But my situation is the user in this organization only gets only one email. And then Even if someone has commented the user cannot get more email anymore. Bu the way, all users have got notifications. see below images.
the user in organization can get below email, so I thin their email is no problem.
see below, the user has set get notification already. but still cannot get any notification email
I'm afraid I am lost now. You're jumping around between two different ways to notify people and not really answering half the questions we're asking.
Could you step back and tell us only:
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