Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles.
Do you have an idea?
Would it be possible to add additional information in the customer profile under JSM? Mainly the phone number because, indeed the support team need to call them sometimes.
Knowing that we use a custom field for this so that the customer can put his number? But if he makes several requests, it will be annoying that he fills it in each time he creates a new issue. It will be more convenient to have it when consulting his profile...
Thanks in advance,
With best regards
Hi @Moez SAID ,
using builtin features, you can't. There is an external app for this need https://marketplace.atlassian.com/apps/1223751/customer-details-for-jira-service-management?tab=overview&hosting=server
Hope this helps,
Unfortunately, such functionality is not available out of the box. You can achieve it using our app Customer Details for Jira Service Management. Thanks to it, you can define fields where you want to store this additional data. What's also helpful, they can be filled not only by agents but also by customers.
If you need any assistance with this app or you want to discuss your use case, book a meeting with our team via calendly.com/appsvio
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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