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JIRA Service Management Customer profile

Hello Community

Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles.
Do you have an idea?
Would it be possible to add additional information in the customer profile under JSM?  Mainly the phone number because, indeed the support team need to call them sometimes.
Knowing that we use a custom field for this so that the customer can put his number? But if he makes several requests, it will be annoying that he fills it in each time he creates a new issue. It will be more convenient to have it when consulting his profile...

Thanks in advance,

With best regards

Moez SAID.

2 answers

1 accepted

5 votes
Answer accepted

Hi @Moez SAID ,

using builtin features, you can't. There is an external app for this need https://marketplace.atlassian.com/apps/1223751/customer-details-for-jira-service-management?tab=overview&hosting=server

Hope this helps,

Fabio

Hello @Fabio Racobaldo _Herzum_ ,

Thanks for your quick answers! it's surely useful. We'll see if it's something worth integrating a plugin to meet our need.

Moez SAID.

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0 votes
Em_So Marketplace Partner May 27, 2022

Hi,

Unfortunately, such functionality is not available out of the box. You can achieve it using our app Customer Details for Jira Service Management. Thanks to it, you can define fields where you want to store this additional data. What's also helpful, they can be filled not only by agents but also by customers.

If you need any assistance with this app or you want to discuss your use case, book a meeting with our team via calendly.com/appsvio

Best regards,

Appsvio team

Hello @Em_So ,

Thanks for your quick answers and support!

Moez SAID.

Like Em_So likes this

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