Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA Service Management Customer profile

Hello Community

Our JIRA service Management users have asked us if it is possible to add the phone number in the customer profile in addition to the email address when creating customer profiles.
Do you have an idea?
Would it be possible to add additional information in the customer profile under JSM?  Mainly the phone number because, indeed the support team need to call them sometimes.
Knowing that we use a custom field for this so that the customer can put his number? But if he makes several requests, it will be annoying that he fills it in each time he creates a new issue. It will be more convenient to have it when consulting his profile...

Thanks in advance,

With best regards

Moez SAID.

2 answers

1 accepted

5 votes
Answer accepted

Hi @Moez SAID ,

using builtin features, you can't. There is an external app for this need

Hope this helps,


Hello @Fabio Racobaldo _Herzum_ ,

Thanks for your quick answers! it's surely useful. We'll see if it's something worth integrating a plugin to meet our need.

Moez SAID.

Like # people like this
0 votes
Em_So Marketplace Partner May 27, 2022


Unfortunately, such functionality is not available out of the box. You can achieve it using our app Customer Details for Jira Service Management. Thanks to it, you can define fields where you want to store this additional data. What's also helpful, they can be filled not only by agents but also by customers.

If you need any assistance with this app or you want to discuss your use case, book a meeting with our team via

Best regards,

Appsvio team

Hello @Em_So ,

Thanks for your quick answers and support!

Moez SAID.

Like Em_So likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

351 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you