Is there a way to only display transitions statuses for certain forms?
For example, I have 1 form - support workflow. I would like to display the status Closed or Cancelled to the customer view. However, I only want to display this option for Access Form requests not for our Password Reset forms. Both the Access Form and Password Reset form uses the same workflow.
@James M , Do you have these 2 as different request types?
If yes, you can change the text how a status gets displayed to the customer in portal view.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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