Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Service Desk - Workflow Transition - Customer Viewable

Is there a way to only display transitions statuses for certain forms?  

For example, I have 1 form - support workflow.  I would like to display the status Closed or Cancelled to the customer view.  However, I only want to display this option for Access Form requests not for our Password Reset forms.  Both the Access Form and Password Reset form uses the same workflow.   

1 answer

0 votes
Fazila Ashraf Community Leader Apr 14, 2021

@James M  , Do you have these 2 as different request types? 

If yes, you can change the text how a status gets displayed to the customer in portal view.

See https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/ for more details

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

802 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you