Is there a way to only display transitions statuses for certain forms?
For example, I have 1 form - support workflow. I would like to display the status Closed or Cancelled to the customer view. However, I only want to display this option for Access Form requests not for our Password Reset forms. Both the Access Form and Password Reset form uses the same workflow.
@James M , Do you have these 2 as different request types?
If yes, you can change the text how a status gets displayed to the customer in portal view.
See https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/ for more details
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.