We would like to integrate JIRA service desk with our portal through support tab. We are looking for custom widget which we can mashup/add in our portal. Can you suggest how to proceed with this.
Jira Service Desk (Cloud) meanwhile features an officially supported embeddable widget that is like a mini-portal that you can embed on web pages and sounds like it may cover your requirements:
Customers can send you requests from anywhere with no login required. Each project has one widget that you can embed on as many pages as you like.
It's designed as a popup and can be customized to some extend.
If you need this for Jira Service Desk (Server), please watch and vote for the following issue to increase Atlassian's priority around also providing a modern widget for on-premises scenarios:
I am planning to have support as one of option on portal. This page will display different dashboard based on user role. For B2B admin it will show customer specific support ticket dashboard where as for agents it will show ticket dashboard. Would like to have discussion on this to understand if you have anything which suites this requirement
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