JIRA Service Desk Integration with Existing Portal

[Pritee Sanghavi]

We would like to integrate JIRA service desk with our portal through support tab. We are looking for custom widget which we can mashup/add in our portal. Can you suggest how to proceed with this.

[Petr Vaníček]

Hi,

do you mean functionality of issue collector?

https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html

[Pritee Sanghavi]

Seems to be inline with what we are expecting. Let me explore how we can include this in our portal. Also can we have dashboards defined and included as well?

[Pritee Sanghavi]

I am planning to have support as one of option on portal. This page will display different dashboard based on user role. For B2B admin it will show customer specific support ticket dashboard where as for agents it will show ticket dashboard. Would like to have discussion on this to understand if you have anything which suites this requirement

[Janakiraman S]

Hi @Pritee Sanghavi ,

Did you manage to work this around? If yes, could you please share some inputs? I have a similar requirement too.

Thanks & Regards,

Janaki.

[Pritee Sanghavi]

Thanks for references. This seems to be mini portal. I am looking for something which we can mashup with our portal. 

[Steffen Opel _Utoolity_]

Jira Service Desk (Cloud) meanwhile features an officially supported embeddable widget that is like a mini-portal that you can embed on web pages and sounds like it may cover your requirements:

Customers can send you requests from anywhere with no login required. Each project has one widget that you can embed on as many pages as you like. 

It's designed as a popup and can be customized to some extend.

If you need this for Jira Service Desk (Server), please watch and vote for the following issue to increase Atlassian's priority around also providing a modern widget for on-premises scenarios:

• As a service desk customer, I would like the ability to embed the service desk portal into another website (JSDSERVER-23)

In the meantime, as already suggested by Petr (+1), you may be able to resort to the classic Jira Issue Collector that is available for both Cloud and Server.