JIRA Service Desk.......Cloud or Server?

[Jovanni Colisao]

Hi Atlassian Community,

I'm looking for help. Does anyone use JIRA Service Desk Server or JIRA Service Desk Cloud?

Secondly, preference for either?

Regards,

JC

[Nic Brough -Adaptavist-]

Both.

Massive preference for server for me.  The new interface in Cloud is a confusing mess for a lot of my users (and although I was in two minds about it, and wondering if it was just me being change resistant, I don't like it either - too many clicks to get to things you need), and server gives you a lot more flexibility in basic functions, customisation, automation and integration.

[Jovanni Colisao]

Thanks Nic......may I grab 5 minutes with you to discuss further?

[Nic Brough -Adaptavist-]

We can chat here, people are interested.

[Jovanni Colisao]

Just wondering if improving workflows would be of any interest to you or your clients?

Trying to get feedback on our new tool to incorporate a (dialer) inside JSD to improve workflows would be helpful?

[Nic Brough -Adaptavist-]

A dialer?

[Jovanni Colisao]

A VOIP (Softphone) inside JIRA Service Desk to improve workflows/increase quicker responses to tickets/record call history in tickets, etc.........sound useful? 

[Nic Brough -Adaptavist-]

To the ones who sometimes use the 'phone, yes.

[Jovanni Colisao]

Great, you/I should talk as we've recently come out with a new tool and I can demo this for you......it would be great if you/I could talk about this further.......Sound good?

[Monique vdB]

@Jovanni Colisao, I've already given you a warning about excessive promotion of your product -- you're on the wrong side of these guidelines and at risk of being banned. 

[Jovanni Colisao]

Sorry Monique. I will take your note into account. 

Regards,