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JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous

Tony Montana
Tony Montana
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August 5, 2024

JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous response. How to comment only Response?

 

 

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
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August 5, 2024

Hi @Tony Montana 

Please check this similar post

Is there anyway to only include the reply part of emails to a comment? 

 

 

Hope this helps.

Sam

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Tony Montana
Tony Montana
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August 7, 2024

Hi. It will be working if Email come once. But if Email suche type as RE: with two From: how it works?

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Jira Service Management
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VERSION
9.11.3
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