Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

so...... I did it again :(

was attempting to change whom the default profile is and turns out it messed up my whole project :(

Default Cloud Mail Server:


before it worked but I changed the area that says 

reporteruserkey=" ..... " ,

and put the ID key of a user that i wished to be the new default, then it stopped working.

Help please not sure what the reporteruserkey was before but i know it ended with 72 :(


1 answer

1 accepted

0 votes
Answer accepted
Benjamin Community Leader May 07, 2021

Hi @Bruno Sergio Pongetti Goldemberg 


Unfortunately, unless you know who the username is, it would be difficult to find the previous value.


Would suggest to delete the configuration and re-create and double check your report user key id value to make sure its correct. 

Also, check if your setup was site was back-up. Possibly you can revert.

thank you, it somehow works now out of nowhere so I ain't touching not to break again, haha.....  thank you tho for replying.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

332 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you