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Hi There, 


I could add Automation for JIRA as a user in Permission Scheme, while I couldn't search it in Project Setting > People. Any reason why this happened?

Automation in Permission.pngProject - People.png




2 answers

1 accepted

1 vote
Answer accepted
nmenere Atlassian Team Jun 22, 2021

Hi @Olive Sun 

The Automation user is a system user - doesn't add to your user count but has a lot of restrictions throughout the product. Can be used in some place but not others.


Nick Menere
Automation Group Product Manager

0 votes
Ismael Jimoh Community Leader Jun 21, 2021

Hi @Olive Sun 

Can you check and confirm that the user Automation for Jira has a license as this can be the cause for the problem you are experiencing.

Though you are adding the user as per your description via permission scheme, adding users via the people to a role I suspect requires the user to be licensed. (I can’t say since I have the free tier of Jira Cloud and hence cannot readily verify this)

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