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It is failing to copy email body from email to Jira ticket which will be added as a description

It is failing to copy email body from email to Jira ticket which will be added as a description for the emailed tickets. It is working fine with most of them but one of the organizations of service desk project facing the issue. Can you please help me in this as soon as possible. Thanks in advance for your quick response.

1 answer

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Jack Brickey Community Leader Sep 14, 2022

Hi @mohan_reddy , could you please restate your issue? What do you mean by "It"? Do you have some automation? If so please share the details.

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