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Issues with Jira Service Management Comment Formatting

Hello all!

At times, our Jira Service Management agents have issues with how formatting is done in comments when responding to customers.

At times, once a comment is submitted (either internally or shared with customer) the text formatting will cause some strange issues; either text will be separated by spaces or tabbed to a new line further down. This happens especially when using bullets or number listing.

Also, when certain words are bolded, sometimes the bolding is not submitted and asterisks will appear before/after the word-as seen when users switch from the visual/text view.

Have others had issues with comment formatting, and are there tips, techniques, or best practices that help to resolve?

 

Thank you!

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