We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products.
We have found that if a customer emails into project A (by emailing project A's email address) with an issue key that is present in a different project, project B, then this email is captured as a comment within project B.
Is there a way for the Service Desk to sort emails based upon the email address that is contacted rather than the subject of the email sent?
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