Issue with saving content in the comment field after changing tabs in the browser

[Sergei Ten]

Hello everyone,

I’m experiencing an issue when using customer tickets in the Portal, Here are the steps for recreation:

• In internet browser (I’m using Chrome) open in one session multiple tabs

• In one tab go to an open IT ticket and phrase a comment (do not save)

• Jump to another tab and for example copy the address or take a screenshot

• Go back to the tab with the started comment in the IT tab

• draft comment is cleared

Is there a way to save the draft comment/content in the comment field, as it was working before?

[John Funk]

Hi Sergei - Welcome to the Atlassian Community!

Take a look at this:

https://jira.atlassian.com/browse/JSDCLOUD-14326

[Sergei Ten]

Thanks a lot, John! 

[John Funk]

You are welcome!