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Issue with History

So, I did not make this change from Waiting for Customer to Waiting for Support. I have checked Automation and all Rules are set with Jira Automation as the Actor - so not Automation. My Post functions all seem to be the generic functions from when we set up the Workflow. Other thoughts on what could have caused this?

The only thing that happened was Jason changed the Assignee from Unassigned to himself.


3 answers

0 votes
Hana Kučerová Community Leader May 05, 2021

Hi @Christine Fowkes ,

one idea - did you also check Legacy automations?

Thanks, we are pretty new with Jira so we were never on Legacy Automation. So nothing to see there. Thanks!

Hana Kučerová Community Leader May 07, 2021

Thank you. This is really strange.

So, this happened immediately after the issue has been assigned by Jason Lamb? 

Do you have any apps installed?

Thank you.

Hi @Christine Fowkes Any changes on this issue from portal? As other things you have already confirm so just want to check this as well.

No, and it all looks correct. It shows mine and Jason's changes as Automatic responses but that all aligns with the ticket history and nothing else on the Portal ticket. Thanks!!

0 votes
Daniel Ebers Community Leader May 09, 2021

Hi @Christine Fowkes

as long as Automation could be ruled out as the source of the transitions only two things come to mind:

  • Apps like Script Runner
  • a breached password of some kind

In case this happens on a recognizable pattern I'd guess it is 1.), in case it is completely random it could be connected to idea 2.)


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