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Issue type: Why is 'New Feature' instead of 'Support'

Roman Zolotarevskyi
Contributor
July 31, 2023

Hi guys,

When somebody send the email to our 'Default email account' x@keymakr.atlassian.net,

Jira creates issue type request = 'New Feature'. 

How to make it to create 'Support' instead of 'New Feature'? What is the way to do it?

 

thanks!

1 answer

1 accepted

4 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2023

@Roman Zolotarevskyi You will have to setup a new request type that uses support as the issue type instead of new feature.  You will then need to set that request type as the email channel request type https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/ 

Additional information can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ 

Roman Zolotarevskyi
Contributor
August 1, 2023

@Brant Schroeder I mean how to change to 'Support' instead of 'New Feature'?Screenshot 2023-08-01 at 12.50.42.png

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2023

@Roman Zolotarevskyi Once a request type is created you can not change the issue type.  You will need to create a new request type and associate that with the support issue type as I explained above.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

@Roman Zolotarevskyi Can you accept this answer so others having the same issue will be able to find the correct information?

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