I have issues sending mails to JIRA cloud.I wanted to check if there is any filter on the cloud that is blocking the mail. Earlier when i sent mail to have a ticket raised i got this message - Signup is not currently available. Then assuming the issue was with the domain i changed the domain from where the mail was being delivered.
I currently don't see it come to Jira.I have set two endpoints to receive mail when alert is being sent. One being outlook and the other JIRA.I see mails being sent to Outlook and also the Jira mail id created for the project. But i don't see a ticket being created nor any error message. if someone could help me troubleshoot this issue would be really great.
Does the email account that you are sending from have permissions to create issues in the service desk? I would suggest that you check that first https://support.atlassian.com/jira-service-desk-cloud/docs/choose-customer-permissions-for-your-service-desk-and-jira-site/
Can you check and see if you create an issue from the portal do you get and email and can you reply to it? If you can then I am wondering if the email channel is not setup correctly. You can follow the information here to confirm that it is configured correctly. https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/
The most important one is choose a request type for email requests. https://support.atlassian.com/jira-service-desk-cloud/docs/choose-a-request-type-for-email-requests/ The request type must have a summary and description or emails will not go through. Sometimes individuals change the request type after it is associated with email and that is what breaks it.
Thanks once again Brant.I suspect some issue when i forward the mail from the domain.But i forward the same alert from outlook it generates the mail.And i see Atlassian mail id in outlook mail i receive.I did cross check on the source and see the mail has been delivered.Does Jira block mails sent from any domains it considers suspicious. If no then i assume its an issue with the source and will cross check on the configuration.
Earlier this was the error i got but when i changed the domain i stopped receiving any error nor a ticket was raised.
--Signup is not currently available--
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