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Issue in Jira Service Desk with watcher

Hi Support Team,

We are getting the error:

The user "mjacques" does not have permission to view this issue. This user will not be added to the watch list.

 

We are already installed the watcher add-on and rebuild the index.

 

Kindly assist to resolve this issue.

2 answers

0 votes

Hello,

When do you get the error? Are you sure that the user can view this issue?

I am getting this error, when i add user in the watcher list for issue that was created by another user.

Are you sure that the user, whom you add has right to view the issue?

The user is just the user of that project, and i didn't give any right to view the issue,

And please let me know to verify & provide the rights to the user.

To let a user to view issues in a project you should give the user the Browse issues permission in the project permission scheme. You need to be a Jira Admin to do it. You grant this permission either to the user or the user group or the user role. It is preferable to grant permissions via roles. You can find more info here:

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

You can find info on how to verify permissions for a user here:

https://confluence.atlassian.com/adminjiraserver071/jira-admin-helper-802593078.html

Sure Alexey, let i will review the docs and update the status.

Hi Alexey,-

                   I looked into the documentation, but there is no option for browse issue permission in the project permission scheme.

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

 

Kindly assist.

Right. It is Browse Projects :)

Hi Alexey,

       Now i can able to add the watcher for that user,

And one more issues is there, watchers are not receiving the email notification, when if any changes are done like comment updatation, issue resolve or close issue on that issue.

Kindly assist.

Have a look at the project notification scheme. You should add watchers in front of the required events. You can find more info here:

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Sure Alexey, i will check with this option and let you know.

Hi Alexey,

        Issue resolved, and now i can able to add user as a watcher.

User 'mjacques' needs to be added to the 'Service Desk Team' role. This can be found in the service desk project settings. This is because to add a watcher, that user must be an internal licensed user. 

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