Our Jira Service Desk (Cloud) system sends emails upon issue creation which say "Just confirming that we got your request. We're on it." despite modifying the request created content at /servicedesk/admin/SSS/customer-notifications/rule/3
Any hints on what we're doing wrong?
Hi Adrian, and welcome to Community!
Sounds like you're doing everything correct, however, it might help to see a screenshot of your new request created content screen (since the URL is specific to your instance).
Also, did you change the email in each of the service desk projects?
Ah. I found another Service Desk project with the default "Just confirming that we got your request. We're on it." and modified its text.
The resulting email notification, however, was "Just confirming that we got your request. We're on it."
Only "Service Desk" Projects have Customer Notifications in Settings, correct? Or have I found myself a permissions issue. As a jira-administrator I'd think I'd have access?
I can't see anything obviously wrong from your screen and responses. I'm wondering about your Language Support, which is notifying you to update your translations (which could include English US or English UK for example?). Any chance that could be throwing your notifications off?
Hi @carolyn french ,
In one of our projects, this initial notification was worked fine and customer received this mail, whenever a request is submitted through the portal. But all of a sudden from last two days customers not receiving this message. Could please let me know whats missing in my project settings. Also we noticed the following in Email requests section.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events