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Issue creation from incoming emails

I still cannot receive the new entries generated from the email, I have been unable to receive them for 3 months and no one has attended me.

It is urgent that we can be contacted

2 answers

0 votes

@diana_lopez -

In this case, you should always submit a formal support request for Atlassian Support (, so they can assist your urgent request.

For community posting, if you can provide more details of your setup + additional information on "not receiving new entries based on emails", then we can look into it further and provide suggestions.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Dave Liao Community Leader Jun 06, 2022

@diana_lopez - hi Diana!

Since you're on a Premium plan, I would open a ticket with Atlassian Support. Atlassian Support can work with you to validate your email configuration for your JSM project. - then click Log in to contact support at the bottom

This will be faster and less frustrating than a Community post.

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