Issue creation - fields conditional by organisation

[christianRtg]

We serve multiple customers (aka "Organization") from our Jira Management Cloud.

We want to set up a form to gather issues with field “Product”. It's a list of our customers products (not ours!).

We want to show the client in the Product-Dropdown only his products.

Adding a customer specific form to the issue by an automation after the issue has been created is working. But we want to show the form field as part of the original issue creation dialogue.


Any suggestions on how to make this working?

[Viktoryia K_]

@christianRtg Hello.

Forms can be submitted either by an agent, or the project administrator can link 1 (!) form to one task type on the portal. If your clients use the portal, then you can implement this through the portal. I think this will be difficult to implement, but most likely you will have to create your own task type for each organization in order to attach the required form. Or do automation, so that if a user from some organization writes to you with a certain type of task, perhaps also with custom fields, then send him a form.
Perhaps someone will provide a different answer, I'd love to hear other ideas!