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Issue categories are common to customer and agent view.

All issue categories are visible to customer view as well.

this is a major draw back to work with customer.

1 answer

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Jack Community Leader Jun 29, 2021

Please explain as I am not following.

Screenshot 2021-06-29 205017.png

According to this both agent and customer shows same interface.

Agent use all 5 categories.

Customer use only first one.

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