Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue approver cant be set to Close

Hi

We have a issue open that requires an approver set "1 approver needed to proceed"

I have added myself on the project as administrator and SD agent and team, but i cannot add the additional approver. I get this "Only agents can add approvers" - I am site and org admin, so not sure where the issue is.

The Workflow is also one that is used across multiple projects and have not gotten this issue before.

Please advise?

Thank you
Yatish

2 answers

I find issues in approval flows sometimes get stuck, and you can fix it by adding self-looping "Change approvers" transitions to statuses with Approvals. Set a screen on this transition that lets you change the approvers value.

Thanks for this Alex. 

Hmm correct me if I am wrong but it means I need to add a transition in the workflow? Sorry not entirely clear on what you mean.

Yes:

  1. Create a new screen with "Approvers" on it.
  2. Add a new self-looping transition on "Waiting for approval": drag one of its little circle nibs back onto itself.
  3. Set the screen for this transition to this new Change Approvers screen.
0 votes
Dirk Ronsmans Community Leader Jul 15, 2021

@Yatish Madhav , can you verify that you have appliation access? (as in a license assigned to you?)

If it says " only agents can change" that ussualy means you don't have a JSM license on your account.

Thanks Dirk. Yes, that is the first thing I have checked - as I know am administrator as well. But I double checked.

3 other adminis also tried and cannot do this.

Thank you

Dirk Ronsmans Community Leader Jul 15, 2021

Any chance you could share some (redacted) screenshots?

I did find this one that has the same error message but is due to the fact that the field is missing from the screen.

 

https://jira.atlassian.com/browse/JSDCLOUD-9421

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

141 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you