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Issue approver cant be set to Close


We have a issue open that requires an approver set "1 approver needed to proceed"

I have added myself on the project as administrator and SD agent and team, but i cannot add the additional approver. I get this "Only agents can add approvers" - I am site and org admin, so not sure where the issue is.

The Workflow is also one that is used across multiple projects and have not gotten this issue before.

Please advise?

Thank you

2 answers

0 votes
Dirk Ronsmans Community Leader Jul 15, 2021

@Yatish Madhav , can you verify that you have appliation access? (as in a license assigned to you?)

If it says " only agents can change" that ussualy means you don't have a JSM license on your account.

Thanks Dirk. Yes, that is the first thing I have checked - as I know am administrator as well. But I double checked.

3 other adminis also tried and cannot do this.

Thank you

Dirk Ronsmans Community Leader Jul 15, 2021

Any chance you could share some (redacted) screenshots?

I did find this one that has the same error message but is due to the fact that the field is missing from the screen.

I find issues in approval flows sometimes get stuck, and you can fix it by adding self-looping "Change approvers" transitions to statuses with Approvals. Set a screen on this transition that lets you change the approvers value.

Thanks for this Alex. 

Hmm correct me if I am wrong but it means I need to add a transition in the workflow? Sorry not entirely clear on what you mean.


  1. Create a new screen with "Approvers" on it.
  2. Add a new self-looping transition on "Waiting for approval": drag one of its little circle nibs back onto itself.
  3. Set the screen for this transition to this new Change Approvers screen.

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