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Issue Type - Changing the Screen Scheme Used

Good Evening,

I am working on setting up a new Issue Type called New Business.  

I have created a few new fields that I wanted to be able to populate for tracking purposes.  I have created the fields, created a field configuration, created a screen and screen config  and more.  

At this point, I am looking at the listing of Issue Types and I was able to update the Field Config to my New Business Field Config, which includes the new fields I want.  I have

Fields Example.PNG

and below you can see how these all are configured so far:
Issue Type Settings.PNG

Whenever I go into the Screens though, if I look, it is insisting that I am using only the default screens, even for the New Business type.
Screens Config.PNGI have set up a New Business Processing Screen and associated it under the New Business Processing Screen Scheme.

New Business Processing Screen Scheme.PNG

Here I have set up the Issue Type Screen Scheme for New Business Processing Screen

Issue Type Schemes.PNG

And below, you can see under config, it has the New Business type listed with the New Business Processing Screen.

Issue Type NB Screen Scheme Config.PNG

Why is it not showing this under the project settings for the New Business Issue Type?  The field config change worked fine, but the screen will not update, and that is what needs to update so I can see the new fields.

Brand new to all of this, so assistance is welcome.

Thank you very much.


1 answer

1 accepted

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Answer accepted

Figured it out.  The way I was thinking of things and trying to associate them was incorrect.  Instead of changing up the whole scheme from the default. I just needed to update the Issue Types under that one configuration screen under default to also have New Business using the NB screen.  I didn't need to create a whole new NB screen configuration unless I really needed to change a bunch of things.

Thanks for letting me vent and figure it out!

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