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Issue Security lock icon doesn appear in my issues

Hi Atlassian Community,



I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner of my issue. In our case, it doesn't appear there so I can't set a security level for the specific issue


Can you help me with this?



Thank you!

1 answer


Make sure you have set issue security permission. if you have that, only then you would be able to see it2.JPG

Hi @shetty yup, I already set the permissions too.


But anyway, I have already found the problem on why it wasn't showing up, I found out that I have to also set the Security Level field in my screens for it to show up. Now I can see the lock icon on the upper right corner of our issues



Thank you!

Like Rolando Roca likes this

Hi! How can i set the security level field in my screen? 
I can't find the security level icon on my tickets.

Thanks in advance

I have this problem too.

You should add the field : security level in every screen you're using. Then configure the field to make it visible in field configuration

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