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Issue Security Level Permission - Shared with

Michael I'm New Here May 18, 2021

Hi,

I'm configuring a new issue security level and currently testing. 

I need to allow the customer the option to Shared with other customers. At the moment when I share the request/issue with another customer they are not able to view the request in the portal. 

Would anyone know what permission I need to set on the issue security scheme to allow this ? 

Security Level.JPG

Any help much appreciated

Michael 

 

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader May 18, 2021

@Michael Welcome to the community.  

You will want to add Service Project Customer - Portal Access

Michael I'm New Here May 20, 2021

@Brant Schroeder  thanks that works correctly :-) 

 

Michael

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