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Issue Details for Jira Service Desk

My addon Issue Details for Jira Service Desk is not working, appears as unsupported. Do you know if they will release a new version or have another addon suggestion that shows the person responsible for the issue to the customer?

2 answers

1 accepted

2 votes
Answer accepted
Liam Green Community Leader Apr 29, 2021

@Gabriely Gavanski 

Do you need to show 'assignee' on the customer portal?  If so, it's now possible to do that straight out of the box.  Just go to your portal, click on 'requests', then 'customize' and choose 'Assignee' from the list.

Hope that helps,

Liam

@Liam Green 

It worked, thank you very much

Like Liam Green likes this
Liam Green Community Leader Apr 29, 2021

You're very welcome!

0 votes

Hello @Gabriely Gavanski ,

unfortunately I am not sure about the plugin you are mentioning, but you can try these two: 

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1218221/feature-bundle-for-jira-service-management?hosting=cloud&tab=overview

They are paid though.

There is a feature request created for this to be implemented directly to Jira SM, so you can give it a vote: https://jira.atlassian.com/browse/JSDCLOUD-328

Regards,
Adam

Hi,

@Adam Rypel _MoroSystems_thank you for mentioning our Feature Bundle app!

@Gabriely Gavanskithis app allows presenting additional data on the request view, such as Assignee, as you need. If you need more supported fields, let us know via customer portal.

With this app, your customers can also edit requests and check request' workflow. You can also create customized banners. So this app includes a lot of features, this is why it's paid.

I've checked Issue Details and I guess that this vendor is not active.

Cheers

@Adam Rypel _MoroSystems_ @Em_So 

Guys, thank you very much, but @Liam Green suggestion solved my problem!

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