We assign out tickets manually to staff and are looking for an easy solution to highlight high-priority tickets to staff. Ideally by color-coding (red for example) the ticket information line. Is there a way to color-code (highlight using color) tickets manually? It should not be visible to customers.
well here is the potential issue....
Go to your project page and take a screenshot and add here of what your screen looks like. If either of the above are true you can, if you wish, create a traditional Kanban board for the project and add a short cut to your project board that will allow you to edit the board settings. When you go to your project, and click on the board, do you see ellipses in the top right where, if you click you will see Board settings?
oh, ok so this is JSD. I was wrongly thinking JSW. Regardless, if you wish you could create a Kanban board but unsure that is really what you want as I assume your team uses the Queues to manage their issues. Of course you can include Priority field in your queues which might meet your needs.
To create a kanban board:
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