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Is there any way to have portal group as a column and filter in a queue i.e. open incidents?

Nick Ignatenko
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May 16, 2024

 

This is the level I want to split our support up in hence I want to create queues for teams based on the portal group.

A screenshot of where I am trying to add it is attached, Thank you! NickScreenshot 2024-05-17 114901.png

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Dave Mathijs
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May 16, 2024

Hi @Nick Ignatenko welcome to the Atlassian Community!

You cannot search for a portal group in JQL natively.

Workaround 1

Group the request type of the same portal group in your JQL query:

"Request Type" IN ("<request type A of portal group 1>","<request type B of portal group 1>","<request type C of portal group 1>")

Of course, when you create a new request type, you need to update the query again.

Workaround 2

  1. Create a new custom field of type Select List (single choice) with the names of the portal groups as values.
  2. Add the field to every request type, hide it from the portal and set the default value to the corresponding portal group.
  3. Filter on the value of that field in your JQL query.
Nick Ignatenko
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May 16, 2024

Thank you Dave! Workaround 2 was probably the easiest for me to implement. I appreciate your swift expert advice!

 

Dave Mathijs
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2024

You're welcome! If it helped you, thanks to click the green Accept answer button.

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