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When getting customer requests from the servicedeskapi, is there a way to specify the custom fields we want to retrieve? I am only getting summary, description and attachment in requestFieldValues. Is there a way to customize this?
Thanks in advance
I was investigating but I see no way of getting the custom field data from a request when the user has only access to JSM. Is there any possibility that I'm missing something? Would like have a confirmation on this, if possible.
Thanks in advance,
Following up on this issue, I have a question about custom fields that are used in forms that are added to the request type. I can't find a way to access those. If the custom field is added to the request type configuration directly, when getting the requests from /rest/servicedeskapi/request/, the custom fields will be present in the requestFieldValues of each request... But I see no way to access the form values if they're in a form like the example I provide here:
Is there any way to access the information inside MyForm?