Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Is there any way to get custom fields data when getting customer requests?

Hello all,

When getting customer requests from the servicedeskapi, is there a way to specify the custom fields we want to retrieve? I am only getting summary, description and attachment in requestFieldValues. Is there a way to customize this?


Thanks in advance


1 answer

0 votes
Ashutosh Sharma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 20, 2023

Hey Paulo,

All JSM APIs can be found on this page: Jira Service Management Cloud
Please go through the page and use the APIs that you want.

Custom field APIs can be found here

Hello Ashutosh, 

I was investigating but I see no way of getting the custom field data from a request when the user has only access to JSM. Is there any possibility that I'm missing something? Would like have a confirmation on this, if possible.

Thanks in advance,

Paulo Mendes

Following up on this issue, I have a question about custom fields that are used in forms that are added to the request type. I can't find a way to access those. If the custom field is added to the request type configuration directly, when getting the requests from /rest/servicedeskapi/request/, the custom fields will be present in the requestFieldValues of each request... But I see no way to access the form values if they're in a form like the example I provide here: 

Screenshot 2023-05-23 at 09.49.54.png

Is there any way to access the information inside MyForm?

Ashutosh Sharma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 02, 2023

Hello @Ashutosh Sharma ,

Xporter is a Traditional Connect App, which means in order to authenticate with the forms API we'd have to migrate to Connect-on-Forge, right? Is there no way to get form data from a traditional Connect app?

Kind Regards,

Paulo Mendes

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events