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Is there any way to create a customer portal?

We are a MSP using Jira, and i need a way for customer to submit, edit, and check the status of a ticket

1 answer



Hi Jayda

welcome to the community.

An out of the box solution would be to have a look at Jira Service Management to have a full fledged solution, alternatively there are also 3party apps available like


Generally speaking if you are willing to grant the users access to your jira instance (which does consume licenses) you could set up a new project (and these users will only get access to this one) and adjust your create/view screens accordingly.


Hope that helps


All the best


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