Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Is there any clear documentation that explains how the knowledgebase search works in the portal?

Peter Hernandez
Peter Hernandez Oct 27, 2020

I have been unable to find any clear documentation that lays out how the knowledgebase search works in the help center. Can anyone point me in the right direction please.

Answer
Watch
Like Soumyadeep Mandal likes this
99 views

1 answer

0 votes
Soumyadeep Mandal
Soumyadeep Mandal Oct 28, 2020

Hi @Peter Hernandez ,

If you were unable to find anything from a knowledgebase search you can ask your question in the community! I think everyone will love to answer/solve your query/issues/problems until it's solved/concluded.

View More Comments
Peter Hernandez
Peter Hernandez Oct 29, 2020

I thought that's what this was?

Like
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Oct 29, 2020

It is, you are in the right place.

I'm sorry, I've not seen any doc that explains the search algorithms.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you