Hello, I am new to Jira and I am trying to add the function to reopening tickets when user adds comment. Everything I see on here is pretty old. I am looking for an updated answer.
Thanks
Hi @Juan Varela
Automation. If the ticket is resolved and there is a comment, transition the ticket to Open.
That or use a third-party app like JWME or scriptrunner.
Regards
Aaron
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To make tickets re-open when a customer replies in 2024:
These steps automate re-opening tickets upon customer replies.https://jazzinternetpackages.org/
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