Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to stop all SLA, if ticket status is in Closed?

I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed.
Is it possible, please help to get this resolve...

2 answers

2 accepted

0 votes
Answer accepted

Hi @Ruhi Tanwar ,

You can just add Entered Status: Closed as the SLA stop condition like below to your SLA configurations:

Ekran görüntüsü 2021-01-09 204147.png



Hi Gokce,

Thank you.
I have added two conditions in SLA, at the finish time. 
Hope it will work. 



0 votes
Answer accepted
Jack Brickey Community Leader Jan 09, 2021

All of your SLAs need to have a Stop on ‘close’ element. Is this not the case? Feel free to share an image of your SLAs

Hi Jack,

Exactly this is my concern. Is this possible, All the set SLA needs to have a Stop on ‘closed' Status?

Jack Brickey Community Leader Jan 09, 2021

Sure. Have you attempted and having issues?

Hi Jack,

At the time of SLA setting, I set only one condition at the finish time. Because I was not sure if the two conditions would work together. But now I just added two "entered: status" in every SLA's finish time.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

126 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you