I am trying to send copies of issues to external system via email.
I've been able to create the automation but unable to send all the issue history/content.
Is there a easy catch-all field that will email all the ticket details across including customer comments and internal comments?
Thank you for reaching out to Atlassian Community!
Testing on my local site, I wasn't able to find a way to email the entire ticket with internal comments.
The workaround for that would be using an add-on like Email this issue, where you can send emails to external people and it will show the values of custom fields and comments. I'm sure about the internal comments, to be honest, but as per their documentation, it is possible.
This add-on is compatible with Cloud Standard and Premium only.
Other than that, you can add the people you need as participants on the ticket, they will be able to see the ticket in the customer portal, but some details will be hidden as internal comments and some custom fields.
Service Management Notifications not sent on Resolved or Reopened Requests The Reporter is able to receive all other notifications, such as when What this means is that the Resolution field must be set to a certain value Update change history for an issue and store the issue in the database.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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