Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to see if the customer has clicked "Don't Notify Me"

We recently had a customer complain that they weren't getting notifications for an issue. The request participant on the same issue received the notification and when the customer checked his spam filter and had his internal IT dept check their email relays, the notifications were no where to be found. 

After digging around in the SQL tables (we're on service desk server) we managed to figure out that the customer clicked on "Don't Notify Me" for the 2 issues that he wasn't getting notifications on. 

While we do have DBAs who can check the tables if something like this happens in the future, their time is precious and we don't exactly want to waste it on something like this. Is there some other way that we can check to see if a customer has clicked "Don't Notify Me" without digging into the SQL tables?

1 answer

You can use plugins which provide scripting capability and access to the database, eg. Power Scripts. The datasource can be configured to use credentials which will have read-only access, so you can make sure that no data integrity will be affected by malformed scripts. And once datasource is setup you can run regular SQL queries (which though should conform to the database engine) as described here.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you